Karolina Logistics operates on a service-based model. As such, refunds are handled on a case-by-case basis.

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Eligibility for Refunds

Refunds may be considered if:

• A service was paid for but not performed

• A cancellation was made prior to service initiation

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Non-Refundable Situations

Refunds are generally not provided for:

• Completed services

• Delays caused by recipient unavailability

• Incorrect information provided by the client

• Circumstances outside of reasonable control (weather, access restrictions)

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Rescheduling

When possible, services may be rescheduled instead of refunded.

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Requesting a Refund

To request a refund, please contact us at support@karolinalogistics.com with your service details. All requests are reviewed individually.